General RMA Policy
physical damaged products for issuing RMA.
number is valid for 10 days.
received by Twin Micro, Inc. within the warranty period in order to have it
process fee based on current item price will be charged on all returned product.
for special order products, customized high-end servers and barebone servers.
or trade in for CPU. Only replacement with the same model.
Micro, is responsible to ship out the defective item via UPS ground.
Handling Charges for
If customers put the wrong delivery addresses on
the sales orders, we have to request UPS or FEDEX to redelivery. The UPS or
FEDEX will charge $5 or $10 for redelivery. We will apply this expense and $3
more handling fee to your credit card account.
Twin Micro, Inc. ships to addresses in the 50 United States, with the following
Private mail boxing locations (USA)
Hotels / Motels, etc. (USA)
Trade Shows / Conventions / Conferences
APO/FPO addresses (USA)
The product you have ordered is currently
unavailable at any of our warehouse locations. This item may not have been
available either when you ordered it originally or another customer's order
placed ahead of yours may have depleted the available inventory. We apologize
for this inconvenience.
Many backordered items are restocked within 3 - 7
days. With that in mind, we will keep your order open and do our best to ship
the item you ordered. If you would like to cancel your order, you must get the
confirmation of the cancellation.
For items that are not in stock, we will notify you by e-mail. We will
provide you with estimated time of arrival (ETA dates) for any backordered
products or offer you another in stock similar replacement.
For more special delivery, please email to
You will receive an email with the
shipment tracking number within 48 hours after the order has been shipped. The
online status tracking is only available for shipments directly from San Jose
credit card orders are subject to verification and approval by the
card-issuing bank. If the shipping address is different than the billing
address, the cardholder needs to call the bank to add the alternative shipping address
and have it on file and leave the bank telephone
number in the comments. The order may be delayed for verification.
billing information must be entered exactly as it appears on your credit card
statement. Please check your
statement for accuracy to avoid delays in processing your order.
We don't accept
international credit card.
Due to shipper restrictions we cannot deliver to P.O.
Boxes, APOs, FPOs or oversea.
- We do not process the
orders those shipping addresses are not on file with your card-issuing bank.
The purchasing area of the site is designed to be secure, which is powered by
Yahoo!. This means that any information you send us, including your credit card
number, name and address, is protected by encryption so it cannot be read as the
information travels over the Internet.
We are committed to protect your privacy. We use the information we collect
on the site to make shopping possible and to enhance your overall shopping
experience. Data about the activity of visitors to this site is automatically
provided to Twin Micro, Inc. when you sign on. It is used by us for internal
review and statistic purpose. E-mail addresses and other personally identifying
data about you is known to Twin Micro, Inc. only when voluntarily submitted or
posted to us. Twin Micro, Inc. uses personally identifying data provided by
visitors to tell you about carefully screened products which we feel may be of
interest to you. We shall not in any way share or sell this information to
any other third party.
However, we sometimes use
E-mail addresses and other personally identifying information to contact
visitors who communicate with Twin Micro, Inc.. For example, we direct E-mail to
visitors who provide us with their E-mail addresses for specific purposes such
as responding to an inquiry or notifying users of new arrivals. If at any point
you no longer wish to receive communications from Twin Micro, Inc., please
forward such request to us at
All trademarks and registered trademarks displayed on the
site are the trademarks of their respective owners, and are not intended to
imply any endorsement or affiliation between Twin Micro, Inc. and these
Pricing and Typographical Errors
Due to the fast pace of the computer industry, all prices are
subject to change without notice. We make every effort to list the most
accurate, up to the minute information. Despite our efforts, some items on our
website may be mis-priced. If a product is listed at an incorrect price due to a
typographical, photographical, or technical error or error in pricing from our
vendors, Twin Micro, Inc. reserves the right to refuse or cancel any orders
placed for a product listed at the incorrect price.
If your credit card has already been charged for the incorrect price, we will
immediately refund your card and cancel your order. You may also repurchase it
for the correct price if you wish to.
Due to the volatility in pricing for computer products, we do not match
competitor's pricing and we will not offer price protection beyond the 24hours
of purchase. eg. If Intel drops the price of a processor 5 days after your
purchase, that is beyond our control and our cost for that same processor when
we shipped is also much higher than our current selling price. We will not be
able to refund the difference since we had to purchase the processor at a much
higher cost to send it to you when you placed your order.
Order Acceptance Policy
Your receipt of an electronic or phone order confirmation
does not signify our acceptance of your order. Twin Micro, Inc. reserves the
right at any time after receipt of your order to accept or decline your order
for any reason.
All of Twin Micro, Inc. products are guaranteed against
defects for 30 days from the date of the invoice except as expressly stated
herein, Twin Micro, Inc. MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS
OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE Twin Micro, Inc.
SITE. EXCEPT AS EXPRESSLY STATED HEREIN, Twin Micro, Inc. EXPRESSLY DISCLAIMS
ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON
THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO
Twin Micro, Inc. ARISING FROM ANY PRODUCT SOLD ON THE Twin Micro, Inc. SITE
SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL Twin Micro, Inc. ,
ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL,
INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD.
Limitation of Liability
The Twin Micro, Inc. web site and the materials therein are provided "AS IS",
Twin Micro, Inc. makes no representations or warranties, either express or
implied, of any kind with respect to the Twin Micro, Inc. site, their operation,
contents information, materials or year 2000 compliance. Twin Micro, Inc.
expressly disclaims all warranties, express or implied, of any kind with respect
to the site or their use, including but not limited to merchantability and
fitness for a particular purpose. You agree that Twin Micro, Inc. its directors,
officers, employees or other representatives shall not be liable for damages
arising from the operation, content or use of the Twin Micro, Inc. site. You
agree that this limitation of liability is comprehensive and applies to all
damages of any kind, including without limitation direct, indirect,
compensatory, special, incidental, punitive and consequential damages.
Year 2000 Disclaimer
TWIN MICRO, INC. makes no representations or warranties,
either express or implied, of any kind with respect to the Year 2000
compatibility of products sold on the Site. TWIN MICRO, INC. expressly disclaims
all warranties, express or implied, of any kind with respect to the year 2000
compatibility of products sold on this site, including but not limited to,
merchantability and fitness for a particular purpose. The sole and exclusive
maximum liability to TWIN MICRO, INC. arising from any product sold on this site
shall be the price of the product ordered. In no event shall TWIN MICRO, INC.,
its directors, officers, employees and representatives be liable for special,
indirect, consequential, or punitive damages relating to the Year 2000
compatibility of products sold.
TWIN MICRO, INC. retains title to parts and complete systems
purchased until the said purchaser pays for items in full at which time the
title passes to purchaser.
You agree that any legal action brought against Twin Micro,
Inc.. shall be governed by the laws of the State of California without regard to
its conflict of law principles. You agree that the sole jurisdiction and venue
for any litigation arising from your use of or orders made on the Twin Micro,
Inc. sites shall be an appropriate federal or state court located in Santa Clara
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