General RMA Policy

  • Customer is responsible to determine whether a product is defective. It is very costive to diagnosis each merchandise. A $ 19.95/ hr. Diagnostic fee and handling will be charged for non-defective product.

  • No physical damaged products for issuing RMA.

  • An RMA number is valid for 10 days.

  • CPUs must received by Twin Micro, Inc. within the warranty period in order to have it serviced.

  • A 15% process fee based on current item price will be charged on all returned product.

  • No refund for special order products, customized high-end servers and barebone servers.

  • No refund or trade in for CPU. Only replacement with the same model.

  • Twin Micro, is responsible to ship out the defective item via UPS ground.

  • No advanced replacement.

RMA Policy

Handling Charges for Redelivery

If customers put the wrong delivery addresses on the sales orders, we have to request UPS or FEDEX to redelivery.  The UPS or FEDEX will charge $5 or $10 for redelivery.  We will apply this expense and $3 more handling fee to your credit card account.

Non-Deliverable Shipping Addresses


Twin Micro, Inc. ships to addresses in the 50 United States, with the following exceptions:

  • Post Office Boxes (USA)
  • Private mail boxing locations (USA)
  • Hotels / Motels, etc. (USA)
  • Trade Shows / Conventions / Conferences
  • APO/FPO addresses (USA)
  • Freight Forwarders

Backorder Policy
 

The product you have ordered is currently unavailable at any of our warehouse locations. This item may not have been available either when you ordered it originally or another customer's order placed ahead of yours may have depleted the available inventory. We apologize for this inconvenience.

Many backordered items are restocked within 3 - 7 days. With that in mind, we will keep your order open and do our best to ship the item you ordered. If you would like to cancel your order, you must get the confirmation of the cancellation.

For items that are not in stock, we will notify you by e-mail. We will provide you with estimated time of arrival (ETA dates) for any backordered products or offer you another in stock similar replacement.

For more special delivery,  please email to sales@twinmicro.com.

You will receive an email with the shipment tracking number within 48 hours after the order has been shipped.  The online status tracking is only available for shipments directly from San Jose warehouse.

Note:

A. We do not process the orders those shipping addresses are not on file with your card-issuing bank. 
   
All credit card orders are subject to verification and approval by the card-issuing bank. If the shipping address is different with the billing address, the cardholder needs to call the bank to add the       shipping address on file and leave the bank telephone number in the comments. The order may be delayed for verification.
B. The billing information must be entered exactly as it appears on your credit card statement. Please check your statement for accuracy to avoid delays in processing your order.
C.
We don't accept international credit card.
D. Due to shipper restrictions we cannot deliver to P.O. Boxes, APOs, FPOs or oversea.

Security

The purchasing area of the site is designed to be secure, which is powered by Yahoo!. This means that any information you send us, including your credit card number, name and address, is protected by encryption so it cannot be read as the information travels over the Internet.

Privacy Policy
 

We are committed to protect your privacy. We use the information we collect on the site to make shopping possible and to enhance your overall shopping experience. Data about the activity of visitors to this site is automatically provided to Twin Micro, Inc. when you sign on. It is used by us for internal review and statistic purpose. E-mail addresses and other personally identifying data about you is known to Twin Micro, Inc. only when voluntarily submitted or posted to us. Twin Micro, Inc. uses personally identifying data provided by visitors to tell you about carefully screened products which we feel may be of interest to you. We shall not in any way share or sell this information to any other third party. However, we sometimes use E-mail addresses and other personally identifying information to contact visitors who communicate with Twin Micro, Inc.. For example, we direct E-mail to visitors who provide us with their E-mail addresses for specific purposes such as responding to an inquiry or notifying users of new arrivals. If at any point you no longer wish to receive communications from Twin Micro, Inc., please forward such request to us at webmaster@twinmicro.com.

Trademarks

All trademarks and registered trademarks displayed on the site are the trademarks of their respective owners, and are not intended to imply any endorsement or affiliation between Twin Micro, Inc. and these companies.

Pricing and Typographical Errors

Due to the fast pace of the computer industry, all prices are subject to change without notice. We make every effort to list the most accurate, up to the minute information. Despite our efforts, some items on our website may be mis-priced. If a product is listed at an incorrect price due to a typographical, photographical, or technical error or error in pricing from our vendors, Twin Micro, Inc. reserves the right to refuse or cancel any orders placed for a product listed at the incorrect price.

If your credit card has already been charged for the incorrect price, we will immediately refund your card and cancel your order. You may also repurchase it for the correct price if you wish to.

Due to the volatility in pricing for computer products, we do not match competitor's pricing and we will not offer price protection beyond the 24hours of purchase. eg. If Intel drops the price of a processor 5 days after your purchase, that is beyond our control and our cost for that same processor when we shipped is also much higher than our current selling price. We will not be able to refund the difference since we had to purchase the processor at a much higher cost to send it to you when you placed your order.

Order Acceptance Policy

Your receipt of an electronic or phone order confirmation does not signify our acceptance of your order. Twin Micro, Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Disclaimer

All of Twin Micro, Inc. products are guaranteed against defects for 30 days from the date of the invoice. EXCEPT AS EXPRESSLY STATED HEREIN, Twin Micro, Inc. MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE Twin Micro, Inc. SITE. EXCEPT AS EXPRESSLY STATED HEREIN, Twin Micro, Inc. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO Twin Micro, Inc. ARISING FROM ANY PRODUCT SOLD ON THE Twin Micro, Inc. SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL Twin Micro, Inc. , ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD.

Limitation of Liability  

THE TWIN MICRO, INC. WEB SITE AND THE MATERIALS THEREIN ARE PROVIDED ďAS IS? TWIN MICRO, INC. MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE TWIN MICRO, INC. SITE, THEIR OPERATION, CONTENTS, INFORMATION, MATERIALS OR YEAR 2000 COMPLIANCE. TWIN MICRO, INC. INC. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE OR THEIR USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT TWIN MICRO, INC. INC., ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE TWIN MICRO, INC. SITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

Year 2000 Disclaimer

TWIN MICRO, INC. makes no representations or warranties, either express or implied, of any kind with respect to the Year 2000 compatibility of products sold on the Site. TWIN MICRO, INC. expressly disclaims all warranties, express or implied, of any kind with respect to the year 2000 compatibility of products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. The sole and exclusive maximum liability to TWIN MICRO, INC. arising from any product sold on this site shall be the price of the product ordered. In no event shall TWIN MICRO, INC., its directors, officers, employees and representatives be liable for special, indirect, consequential, or punitive damages relating to the Year 2000 compatibility of products sold.

Title Transfer

TWIN MICRO, INC. retains title to parts and complete systems purchased until the said purchaser pays for items in full at which time the title passes to purchaser.

Governing Law

You agree that any legal action brought against TWIN MICRO, INC. shall be governed by the laws of the State of California without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the TWIN MICRO, INC. sites shall be an appropriate federal or state court located in Santa Clara County, California.

Copyright © 2003 Twin Micro, Inc. All right reserved.
For any comment, please contact
webmaster@twinmicro.com