General RMA Policy
Handling Charges for Redelivery
If customers put the wrong delivery addresses on the sales orders, we have to request UPS or FEDEX to redelivery. The UPS or FEDEX will charge $5 or $10 for redelivery. We will apply this expense and $3 more handling fee to your credit card account.
Non-Deliverable Shipping Addresses
The product you have ordered is currently unavailable at any of our warehouse locations. This item may not have been available either when you ordered it originally or another customer's order placed ahead of yours may have depleted the available inventory. We apologize for this inconvenience.
Many backordered items are restocked within 3 - 7 days. With that in mind, we will keep your order open and do our best to ship the item you ordered. If you would like to cancel your order, you must get the confirmation of the cancellation.
For items that are not in stock, we will notify you by e-mail. We will provide you with estimated time of arrival (ETA dates) for any backordered products or offer you another in stock similar replacement.
For more special delivery, please email to email@example.com.
You will receive an email with the shipment tracking number within 48 hours after the order has been shipped. The online status tracking is only available for shipments directly from San Jose warehouse.
A. We do not process the
orders those shipping addresses are not on file with your card-issuing bank.
B. The billing information must be entered exactly as it appears on your credit card statement. Please check your statement for accuracy to avoid delays in processing your order.
C. We don't accept international credit card.
D. Due to shipper restrictions we cannot deliver to P.O. Boxes, APOs, FPOs or oversea.
We are committed to protect your privacy. We use the information we collect
on the site to make shopping possible and to enhance your overall shopping
experience. Data about the activity of visitors to this site is automatically
provided to Twin Micro, Inc. when you sign on. It is used by us for internal
review and statistic purpose. E-mail addresses and other personally identifying
data about you is known to Twin Micro, Inc. only when voluntarily submitted or
posted to us. Twin Micro, Inc. uses personally identifying data provided by
visitors to tell you about carefully screened products which we feel may be of
interest to you. We shall not in any way share or sell this information to
any other third party. However, we sometimes use
E-mail addresses and other personally identifying information to contact
visitors who communicate with Twin Micro, Inc.. For example, we direct E-mail to
visitors who provide us with their E-mail addresses for specific purposes such
as responding to an inquiry or notifying users of new arrivals. If at any point
you no longer wish to receive communications from Twin Micro, Inc., please
forward such request to us at firstname.lastname@example.org.
All trademarks and registered trademarks displayed on the site are the trademarks of their respective owners, and are not intended to imply any endorsement or affiliation between Twin Micro, Inc. and these companies.
Pricing and Typographical Errors
Due to the fast pace of the computer industry, all prices are
subject to change without notice. We make every effort to list the most
accurate, up to the minute information. Despite our efforts, some items on our
website may be mis-priced. If a product is listed at an incorrect price due to a
typographical, photographical, or technical error or error in pricing from our
vendors, Twin Micro, Inc. reserves the right to refuse or cancel any orders
placed for a product listed at the incorrect price.
Order Acceptance Policy
Your receipt of an electronic or phone order confirmation does not signify our acceptance of your order. Twin Micro, Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason.
All of Twin Micro, Inc. products are guaranteed against defects for 30 days from the date of the invoice. EXCEPT AS EXPRESSLY STATED HEREIN, Twin Micro, Inc. MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE Twin Micro, Inc. SITE. EXCEPT AS EXPRESSLY STATED HEREIN, Twin Micro, Inc. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO Twin Micro, Inc. ARISING FROM ANY PRODUCT SOLD ON THE Twin Micro, Inc. SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL Twin Micro, Inc. , ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD.
Limitation of Liability
THE TWIN MICRO, INC. WEB SITE AND THE MATERIALS THEREIN ARE PROVIDED ďAS IS? TWIN MICRO, INC. MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE TWIN MICRO, INC. SITE, THEIR OPERATION, CONTENTS, INFORMATION, MATERIALS OR YEAR 2000 COMPLIANCE. TWIN MICRO, INC. INC. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE OR THEIR USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT TWIN MICRO, INC. INC., ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE TWIN MICRO, INC. SITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
Year 2000 Disclaimer
TWIN MICRO, INC. makes no representations or warranties, either express or implied, of any kind with respect to the Year 2000 compatibility of products sold on the Site. TWIN MICRO, INC. expressly disclaims all warranties, express or implied, of any kind with respect to the year 2000 compatibility of products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. The sole and exclusive maximum liability to TWIN MICRO, INC. arising from any product sold on this site shall be the price of the product ordered. In no event shall TWIN MICRO, INC., its directors, officers, employees and representatives be liable for special, indirect, consequential, or punitive damages relating to the Year 2000 compatibility of products sold.
TWIN MICRO, INC. retains title to parts and complete systems purchased until the said purchaser pays for items in full at which time the title passes to purchaser.
You agree that any legal action brought against TWIN MICRO, INC. shall be governed by the laws of the State of California without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the TWIN MICRO, INC. sites shall be an appropriate federal or state court located in Santa Clara County, California.
Twin Micro, Inc.
All right reserved.